Privacy policy

Gathering and use of personal information

Personal information

We may collect your personal information if you use the Site, open an Account to use the Platform or perform any Transactions on the platform. The types of Personal information that we collect may include:

  • Your Full name
  • Government issued ID: Passport, National ID Cards, Eu Driving Licence High Quality image)
  • Your address
  • Your email address
  • Your banking details
  • Place of birth and date of birth
  • Your nationality
  • All the activities
  • Document confirming your residental address.

For merchant account's we may also collect:

  • Name of the company
  • Registered address
  • Registered number
  • Names of all directors
  • Names of beneficial owners who hold or control over 25% of the shares or voting right or otherwise exercise control over the management of the
  • company Certificate of incorporation and Memorandum & Articles of Association or any other relevant founding documents
  • Annual return which details who the directors and beneficial shareholders of your company are as of the last fiscal year or any similar documents which confirm the ownership of the company
  • Resolution of the Board of Directors to open an account with Nanopay and identification of those who have authority to operate the account (if applicable)
  • Authorization for other persons to manage your account (if applicable)

We may use your Personal Information for the following purposes:

  • To personalize your experience (your information helps us to better respond to your individual needs);
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
  • To analyze use of our Site;
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs;
  • To undertake a verification or your identity with our third party electronic identification provider as per the Money Laundering Regulations 2007 and AML policy.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer;
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.;
  • To administer a contest, promotion, survey or other site feature.

We will process your Personal Information only for the purpose(s) for which it has been provided to us.

Other information

Nanopay may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual

Internal use of information

We collect, store and process your personal information on our servers. We maintain physical electronic and procedural safeguards to protect our servers 24 hours a day. We use the information collected about you to provide our services, process your transactions, send notices on activity and to provide better customer service. We give access to personally identifiable information about our members only to those employees who require it to fulfill customer service requests.

Nanopay do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Retention of personal information

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory obligations. In accordance with our record keeping obligations we will retain Accounts and Personal Information for as long as we are obligated by law.


We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction.


Nanopay is using cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends, and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.

By using our Site you are agreeing that we may use cookies for the purposes set out above.

If you have any questions about this Privacy Policy,the practices ofthis site, or your dealings with this site, please contact us at: info @